Oct
24
Wed
WSHPCO Pediatric Palliative Care Call Meeting
Oct 24 @ 4:00 pm – 5:00 pm

March 28, 2018 meeting has been canceled.

Please join my meeting from your computer, tablet or smartphone. 
https://global.gotomeeting.com/join/687748421 

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

You can also dial in using your phone.
United States: +1 (646) 749-3112

Access Code: 687-748-421

Oct
25
Thu
WEBINAR – Honoring Veterans’ Healthcare Decisions Series: Hospice Team Engagement: Your Role in Making a Difference & Honoring the Veteran’s Healthcare Decisions
Oct 25 @ 12:00 pm – 1:30 pm

Register: https://hospice.eewebinarnetwork.com/a/wshpco/webinar/honoring-veterans-healthcare-decisions-series-hospice-team-engagement-your-role-in-making-a-difference-and-honoring-the-veteran-s-healthcare-decisions

The VA healthcare system can be overwhelming.  This webinar will examine your role in helping veterans and their loved ones navigate the system in a simple way.  You’ll learn about the resources available for support services staff, how to access them, and how to move the veteran and family toward a positive end-result.

The presentation will review key areas, including tools for shared decision-making: worksheets for veterans and caregivers; locating services and resources that provide care; Family Caregiver Navigator; eldercare services; caregiver wellness and support; and an advance care planning process.  Your support can make a difference to veterans and families during the difficult end-of-life journey.

HIGHLIGHTS

  • Identify the location of available long-term services
  • Geriatric Patient Aligned Care Team (GeriPACT)
  • Support services for shared decision-making
  • Types of advance care planning
  • Caregiver resources
  • TAKE-AWAY TOOLKIT
    • Sample worksheets and handouts for veterans and caregivers
    • Updates on Geriatric Research Education and Clinical Center
    • Useful websites

Don’t Miss the Other Honoring Veterans Series Webinars!

Sign up for the 2-part series!

Learn more about the Honoring Veterans Series.

WHO SHOULD ATTEND?

This informative session is best suited for agency staff who must be knowledgeable about VA benefits and resources.  It will also benefit staff members who want to learn more about VA benefits across all healthcare settings and how to interact with – and be – advocates for veterans.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Oct
29
Mon
WSHPCO Annual Fall Conference – Expanding Dimensions in Hospice & Palliative Care
Oct 29 @ 7:30 am – Oct 30 @ 4:30 pm

Download pdf version of full program HERE.

Register securely online HERE.

Questions?  Call Meg McCauley, 503.890.7027 or mccauley@wshpco.org

Nov
1
Thu
WSHPCO QAPI Committee Meeting
Nov 1 @ 12:00 pm – 1:00 pm

Monthly conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc.

WSHPCO QAPI Committee Meeting

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/618016629

You can also dial in using your phone.
United States: +1 (646) 749-3112

Access Code: 618-016-629

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

Nov
6
Tue
WEBINAR – Customer Service & How to Deal with Difficult People
Nov 6 @ 12:00 pm – 1:30 pm

Register: https://hospice.eewebinarnetwork.com/a/wshpco/webinar/customer-service-and-how-to-deal-with-difficult-people

Difficult behavior is often precipitated by change.  Home health and hospice teams try to provide judgment-free care and avoid labeling challenging patients as “difficult.”  Life changes can cause stress and conflict, leading some patients to feel (or act) threatened, out of control, or argumentative.

Team members must resist using “difficult” as a descriptor to avoid judging or incorrectly characterizing patients or family members.  This webinar will review patient triggers and effective communication principles, and focus on delivering exceptional, positive care to all patients.

HIGHLIGHTS

  • Who are our customers?
  • Customers’ internal and external difficult behaviors
  • Patient triggers that precipitate difficult behaviors
  • Improving communication skills
  • How to provide excellent customer/patient service every time
  • TAKE-AWAY TOOLKIT
    • Useful resource books and articles
    • Reference links

WHO SHOULD ATTEND?

This informative session is for administrators, managers, business development staff, and customer service trainers who want to enhance their customer service skills.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Nov
8
Thu
WEBINAR – Hospice Compare: Lessons Learned & What to Expect
Nov 8 @ 12:00 pm – 1:30 pm

Register: https://hospice.eewebinarnetwork.com/a/wshpco/webinar/hospice-compare-lessons-learned-and-what-to-expect

Discover Lessons Learned After One Year of Hospice Compare!

Hospice Compare debuted one year ago.  How are you managing?  This webinar will provide tips for managing processes that support the HIS and CAHPS Hospice Survey, review lessons learned, and incorporate additional measures and data from the Hospice Utilization and Payment Public Use File (Hospice PUF).  In addition, the HEART assessment tool will be covered, including its impact on Hospice Compare and CMS’s future expectations.

HIGHLIGHTS

  • Hospice Compare results
  • Lowest scoring questions and strategies for improvement
  • Assessment tools, standardization, and patient-caregiver relationships
  • Hospice Utilization and Payment Public Use File (Hospice PUF)
  • Measures
    • Addition of Hospice and Palliative Care Composite Process Measure
    • Hospice Visits When Death is Imminent Measure
    • Measures under consideration
    • Meaningful measures
    • How scores differ from measures
  • HEART – round-one testing results and future expectations
  • What non-hospice providers can glean from Compare
  • Five-star rating
  • TAKE-AWAY TOOLKIT
    • Valuable resources for Hospice Compare

 WHO SHOULD ATTEND?

This informative session will benefit hospice quality managers and their teams, clinical managers, patient care managers, administrators, and directors.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

Nov
14
Wed
WSHPCO Public Policy Committee Meeting
Nov 14 @ 4:00 pm – 5:00 pm

Please join the meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/831113437

You can also dial in using your phone.
United States: +1 (872) 240-3412

Access Code: 831-113-437

First GoToMeeting? Try a test session: https://care.citrixonline.com/g2m/getready

Nov
15
Thu
WEBINAR – Power Partnerships & Growth Strategies in an Alternative Payment Model Environment
Nov 15 @ 12:00 pm – 1:30 pm

Register: https://hospice.eewebinarnetwork.com/a/wshpco/webinar/power-partnerships-and-growth-strategies-in-an-alternative-payment-model-environment

With the transition from fee for service to alternative payment models (APMs), is your agency prepared to develop successful growth strategies that focus on quality, data, the care continuum, and patient goals and engagement?  Who are your best power partners and what do those partnerships look like?  Are you a power partner?  Do you know what APM agencies want in a partner and how to achieve it?  This webinar will explain the various APMs and care designs to identify the key elements your agency must provide to be a power partner.  Learn opportunities and strategies to align your agency with government and commercial reimbursement trends.

HIGHLIGHTS

  • Two key differences of past and present APMs
  • Why patient engagement and participation are critical to APM growth strategy
  • Is your agency effectively measuring patient goals, engagement, and satisfaction?
  • Why organizational capabilities will be tested if APMs remain effective
  • Power partnerships versus value-based contract requirements
  • Critical growth strategies for power partnerships, enabling participation in narrow payer networks
  • Why payers want power partnerships building narrow networks, whereas providers are familiar with value-based contract details
  • TAKE-AWAY TOOLKIT
    • Alternative Payment Model Design Toolkit
    • HMA Weekly Round-up in Focus: Washington FQHC Alternative Payment Methodology
    • Chronic Care Management Guide
    • 8 Steps to Becoming an Innovation Powerhouse
    • White Paper – Population Health Management
    • Websites related to APMs, value-based care, growth strategies, and power partnerships

WHO SHOULD ATTEND?

This informative session is a must for all key leaders, including CEOs, directors, administrators, CFOs, business development staff, marketing directors, patient care service directors, clinical directors, intake coordinators, field liaisons, transitional care coordinators, and reimbursement and billing specialists.

PLEASE NOTE: Webinar content is subject to copyright and intended for your individual organization’s use only.

your individual organization’s use only.

Nov
20
Tue
WSHPCO Palliative Care Networking Call
Nov 20 @ 7:30 am – 8:30 am

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/650345789

You can also dial in using your phone:
United States: +1 (571) 317-3112

Access Code: 650-345-789

First GoToMeeting? Try a test session: https://care.citrixonline.com/g2m/getready

WSHPCO and OHPCA Inpatient Hospice Managers/Staff Meeting
Nov 20 @ 9:00 am – 10:00 am

Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Inpatient Hospice managers and staff to ask questions, share information, discuss new regulations, etc.

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861

You can also dial in using your phone.
United States: +1 (571) 317-3122

Access Code: 734-746-861

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

Nov
28
Wed
WSHPCO Pediatric Palliative Care Call Meeting
Nov 28 @ 4:00 pm – 5:00 pm

March 28, 2018 meeting has been canceled.

Please join my meeting from your computer, tablet or smartphone. 
https://global.gotomeeting.com/join/687748421 

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

You can also dial in using your phone.
United States: +1 (646) 749-3112

Access Code: 687-748-421

Dec
4
Tue
WEBINAR – How to Improve Your Hospice CAHPS Survey Scores
Dec 4 @ 12:00 pm – 1:30 pm

Register: https://hospice.eewebinarnetwork.com/a/wshpco/webinar/how-to-improve-your-hospice-cahps-survey-scores

Further details will be available 45 days prior to the webinar date.

Dec
6
Thu
WEBINAR – Mobile Device Risks & Compliance Rules: Implementing Strategic BYOD & COPE Policies
Dec 6 @ 12:00 pm – 1:30 pm
WSHPCO QAPI Committee Meeting
Dec 6 @ 12:00 pm – 1:00 pm

Monthly conference call which will focus on Regulatory/QAPI/Billing issues. This call will be a forum for managers and staff to ask questions, share information, discuss new regulations, etc.

WSHPCO QAPI Committee Meeting

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/618016629

You can also dial in using your phone.
United States: +1 (646) 749-3112

Access Code: 618-016-629

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

Dec
7
Fri
WSHPCO Board of Directors Call
Dec 7 @ 9:00 am – 11:00 am

by GoToMeeting

Dec
13
Thu
WEBINAR – How to Create a Culture of Excellence from the Top Down
Dec 13 @ 12:00 pm – 1:30 pm

Register: https://hospice.eewebinarnetwork.com/a/wshpco/webinar/how-to-create-a-culture-of-excellence-from-the-top-down

Further details will be available 45 days prior to the webinar date.

Dec
18
Tue
WSHPCO Palliative Care Networking Planning Committee Meeting
Dec 18 @ 7:30 am – 8:30 am

Please join my meeting from your computer, tablet or smartphone.

https://global.gotomeeting.com/join/194425325

You can also dial in using your phone.

United States: +1 (646) 749-3112

Access Code: 194-425-325

First GoToMeeting? Try a test session: http://help.citrix.com/getready

WSHPCO and OHPCA Inpatient Hospice Managers/Staff Meeting
Dec 18 @ 9:00 am – 10:00 am

Monthly conference call which will focus on Inpatient Hospice issues. This call will be a forum for Inpatient Hospice managers and staff to ask questions, share information, discuss new regulations, etc.

Please join my meeting from your computer, tablet or smartphone.
https://global.gotomeeting.com/join/734746861

You can also dial in using your phone.
United States: +1 (571) 317-3122

Access Code: 734-746-861

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

Dec
20
Thu
WEBINAR – Targeted Probe & Educate Update: Lessons Learned & Best Practices
Dec 20 @ 12:00 pm – 1:30 pm
Dec
26
Wed
WSHPCO Pediatric Palliative Care Call Meeting
Dec 26 @ 4:00 pm – 5:00 pm

March 28, 2018 meeting has been canceled.

Please join my meeting from your computer, tablet or smartphone. 
https://global.gotomeeting.com/join/687748421 

First GoToMeeting? Let’s do a quick system check: https://link.gotomeeting.com/system-check

You can also dial in using your phone.
United States: +1 (646) 749-3112

Access Code: 687-748-421