Washington State Hospice & Palliative Care Organization

WSHPCO & OHPCA Hospice Medical Directors Networking Group
2027-01-19 12:00 - 12:50, 2026-12-15 12:00 - 12:50, 2026-11-17 12:00 - 12:50, 2026-10-20 12:00 - 12:50, 2026-09-15 12:00 - 12:50 (America/Los_Angeles)
For WSHPCO Provider members, facilitated by Executive Director Barb Hansen. This group meets monthly on the third Tuesday from 12-12:50p. Questions? Email mccauley@wshpco.org.

WSHPCO & OHPCA Volunteer Coordinators Networking Group
2027-01-14 14:00 - 15:00, 2026-11-19 14:00 - 15:00, 2026-09-10 14:00 - 15:00
For WSHPCO & OHPCA Provider members, facilitated by Executive Director Barb Hansen. This group meets bi-monthly on the second Thursday of January, March, May, July, September, November from 2-3p. Questions? Email mccauley@wshpco.org.

WSHPCO & OHPCA Inpatient Managers Networking Call
2027-01-12 15:00 - 16:00, 2026-11-10 15:00 - 16:00, 2026-09-08 15:00 - 16:00
For WSHPCO & OHPCA Provider members, facilitated by Executive Director Barb Hansen. This group meets bi-monthly on the second Tuesday of January, March, May, July, September, November from 3-4p. Questions? Email mccauley@wshpco.org.

WSHPCO QAPI/Regulatory Networking Group
2027-01-07 12:00 - 13:00, 2026-12-03 12:00 - 13:00, 2026-11-05 12:00 - 13:00
For WSHPCO Provider members, facilitated by Executive Director Barb Hansen. This group meets monthly on the first Thursday from 12-1p. Questions? Email mccauley@wshpco.org.

WSHPCO & OHPCA Bereavement Coordinators Networking
2026-12-10 14:00 - 15:00, 2026-10-08 14:00 - 15:00
For WSHPCO & OHPCA Provider members, facilitated by Executive Director Barb Hansen. This group meets bi-monthly on the second Thursday of February, April, June, August, October, December from 2-3p. Questions? Email mccauley@wshpco.org.

"Centered in Care" Annual Clinical Conference in Chelan
2026-10-19 - 2026-10-20 | Campbell’s Resort, 104 W. Woodin Avenue, Chelan, Washington, 98816
Extraordinary Voices. Exceptional Expertise. One Remarkable Gathering.Register | Hotel & Travel | Sponsor / Exhibit | Continuing Education| Short Schedule | Detailed Schedule“Centered in Care,” the Annual Clinical Conference of WSHPCO, is scheduled October 19–20, 2026, at Campbell’s Resort in Chelan. This year’s conference brings together nationally recognized leaders and respected experts from across our region to share knowledge, spark conversation, and strengthen the work we do together.

We’ll open with keynote speaker Judi Lund Person. For more than 20 years, Judi served as Vice President of Regulatory and Compliance for the National Hospice and Palliative Care Organization (NHPCO), where she was a leading voice on hospice payment policy, regulatory compliance, survey and certification, and program integrity.

Judi’s involvement in hospice policy spans more than four decades. She was among the early hospice advocates who helped secure passage of the Medicare Hospice Benefit in 1982 and contributed to the development and later revision of the Medicare Hospice Conditions of Participation. More recently, she has worked with CMS on implementation of the HOSPICE Act and represented hospice and palliative care providers in addressing Medicare policy and payment issues.

Judi holds a Master of Public Health from the University of North Carolina at Chapel Hill and is Certified in Healthcare Compliance.

Plenary speaker Leslie Emerick, MPA, serves as WSHPCO’s Public Policy Director and brings more than 27 years of local and state government, public policy, and legislative experience. She founded her government relations firm in 2006 and currently represents eight health care associations.Leslie’s public service experience includes serving as an elected Douglas County Commissioner and nearly six years as a legislative liaison for Washington state agencies. Her roles have included Assistant Director for Constituent and Legislative Relations at the Washington State Department of Health and Legislative Affairs Coordinator for the Washington State Department of Agriculture.

Leslie holds a Master of Public Administration and bachelor’s degrees in Speech Communications and Secondary Education, with a minor in Political Science.

WSHPCO is pleased to offer Nursing CE and Social Work CEU—and, new this year, continuing medical education for physicians through the Washington Academy of Family Physicians (WAFP).

Along with our outstanding keynote and plenary sessions, you’ll find 28 concurrent sessions offering both depth and variety. Each day also includes special “networking by discipline” and “networking by topic” opportunities to connect with colleagues who share your interests and challenges.

We’ll present the 2026 Stu Farber Award, kick things off with a Monday evening Welcome Reception, and keep the fun going with Hilda Harmon’s famous Silent Auction, running from Monday morning through Tuesday morning. Attendees are encouraged to bring an item or themed package to help raise additional funds for WSHPCO. Get creative—a gift basket showcasing your local community, tickets to a sporting or cultural event, a craft beer/wine/spirits package, something for the quilter or crafter, a pet-themed basket, a favorite local experience, or another fun item your fellow attendees would enjoy bidding on.

To make participation even easier, registration rates have not increased, and WSHPCO/OHPCA members can take advantage of our popular “Register 4, Get the 5th Free” special. WAFP members are also eligible for a discounted conference registration rate, in recognition of WAFP’s support in helping WSHPCO offer physician CME this year. There will also be scholarships available for rural communities; please email mccauley@wshpco.org to see if your community is eligible!

And one more reason this year is special: After more than 20 years of gathering in Chelan, 2026 marks WSHPCO’s final conference at this longtime conference home. We hope you’ll join us for one more memorable gathering in a place that has been part of WSHPCO’s story for over 15 years.

Reserve your hotel room now at Campbell’s Resort by calling 800-553-8225 or 509-682-2561 and providing Group Block Number 689660. Reservations must be made by phone to receive the group rate; online reservations are not available for the conference block.

Questions? Email mccauley@wshpco.org. We look forward to seeing you at Campbell’s!

2026 Continuing Education: 9.25 hours

NEW! Physician CME

Credit Pending

Nurse CE

Continuing Education Contact Hours Provider approved by California Board of Registered Nursing, Provider Number CEP 14488.

Social Work CEU

Washington Chapter, National Association of Social Workers (NASW) for Licensed Social Workers, Licensed Marriage & Family Therapists, and Licensed Mental Health Counselors. Provider #1975-153.

Cancellation & Walk-In Policy

Substitutes are welcome. Full refunds are available if notice is made by October 9, 2026.

No refund will be granted thereafter.

Walk-ins are welcome if space is available and payment is made in full.

Registration Rates (scroll down to Tickets to register)

General Attendance

Rate
2-Day (per person)
1-Day (per person)

WSHPCO / OHPCA Member
$495
$300

WSHPCO / OHPCA + WAFP Member
$450
$270

WAFP Member
$535
$315

Nonmember
$595
$350

Faculty — presenting 1 session
$372
$225

Faculty — presenting 2+ sessions
$248
$150

Pre-Arranged Complimentary/WSHPCO Board Member
$0
$0

Rural Health Program Scholarship
$0
$0

Exhibitors & Sponsors

Exhibitors
Sponsors

WSHPCO / OHPCA Member — $500(includes draped table, chair, power, wastebasket, and breakfast/lunch for one person both days)
Premier Sponsor — $3,000(includes Exhibitor package for 2 people, recognition in program and at the podium with opportunity to speak briefly in the morning of either conference day)

Nonmember — $750(includes draped table, chair, power, wastebasket, and breakfast/lunch for one person both days)
Thank you to our Reception Sponsor — Bellevue Healthcare(includes Exhibitor package for 2 people, recognition in program and at Reception)

Additional Exhibitor — $225
Exhibitor Luncheon Sponsor — $2,000(includes Exhibitor package for 2 people, recognition in program and at Tuesday Lunch, and opportunity to speak briefly at lunch)

Registration instructions + Tickets can be found below.

Hotel & Travel

Campbell's Resort104 W. Woodin Ave.Chelan, WA 98816

Group rate: $157 per night. Reserve your hotel room now at Campbell’s Resort by calling (800)553-8225 or (509)682-2561 and providing Group Block Number 689660. Reservations must be made by phone to receive the group rate; online reservations are not available for the conference block.

Schedule

Short Schedule

Detailed Schedule

Questions?

Contact mccauley@wshpco.org or (503)890-7027.

Registration Instructions

Please scroll to the Tickets area at the bottom of this page and select the ticket option(s) that best fit your registration.

Use the + or – buttons to add or remove tickets.
Once you’ve selected all the tickets you wish to purchase, click Get Tickets.
Enter the registration information for each attendee. For example, if you purchase three tickets, you’ll be asked to provide information for three people.
When all attendee information is complete, click Checkout Now to proceed to payment.

Paying by credit card: The payment area is automatically set up for credit card payment.
Taking advantage of our "Register 4, Get the 5th Free" special? Click Add Coupon Code and enter 5FREE. OHPCA and WSHPCO members who register four attendees at the full conference registration rate may register a fifth attendee at no charge. Discounted or complimentary registrations, including faculty registrations, do not count toward the four paid registrations required for this offer.
Prefer to be invoiced and pay by check? Click Add Coupon Code and enter INVOICEME. Your balance at checkout will change to $0, allowing you to complete your registration. An invoice will then be sent to you for payment.

HHWN Webinar: FY2027 Updates, HQRP, Emergency Management, Infection Prevention & Control
2026-09-30 12:00 - 14:00
Lead through change. Strengthen quality. Improve hospice outcomes. This webinar will equip hospice clinical managers to navigate FY2027 updates, monitor HQRP compliance, strengthen emergency and infection control practices, and lead teams with confidence.
KEY WEBINAR TAKEAWAYS
FY2027 Final Rule updates, industry changes, and management responsibilities
How management can support reimbursement by timely quality data submissions
Clinical managers’ role/responsibilities in emergency management and infection prevention and control
BONUS MATERIALS
CAHPS Hospice Survey Top-Box Scores by State, April 1, 2023 – March 31, 2025
KPP HVA: risk analysis Excel tool
Hospice Documentation Audit Checklist
WEBINAR DETAILS
The series will conclude with an in-depth update on the FY2027 Final Rule and a look ahead at what leadership must be aware of moving forward in the hospice industry. This session will cover additional management responsibilities related to infection control, emergency management, and HQRP compliance. Learn how to effectively monitor quality reporting, understand the factors that impact hospice ratings, and guide your team to improve agency scores. Strong leadership impacts employee engagement, turnover rates, patient satisfaction, and overall agency quality. This essential session equips clinical managers with the knowledge and strategies needed to lead with confidence and achieve optimal outcomes.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Palliative Care
WHO SHOULD ATTEND?
DOPCSs, DONs
Clinical supervisors
New management, middle management, management trainees
Administrators/CEOs/HR
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: Writing Clear, Compliant Email, Including Critique of Your Own Writing Sample
2026-09-24 12:00 - 13:30
Write emails that protect trust, reputation, and compliance. This webinar will give professionals practical strategies to write clear, polished, compliant emails that strengthen communication, reduce risk, and avoid costly mistakes.
KEY WEBINAR TAKEAWAYS
How to write clear, conversational email that is opened and read — not ignored and deleted
Creating email that is HIPAA-compliant and auditable, keeping PHI and business records in mind
Writing for results, persuading even the most difficult readers to take desired action
How to manage legal risks when using ChatGPT and other generative AI writing tools to create email
Producing effective, grammatically correct email
BONUS MATERIALS
Great Grammar in Seven Steps
Sales Writing Simplified
Proofreading Pointers & Editing Tips
Business Writing in the Age of AI
WEBINAR DETAILS
In the battle for reader attention, thoughtfully written, carefully worded email that is on-target and free from mechanical errors is sure to come out on top. Email that is ill-conceived or badly written can drive away business and delay decision-making. Messages that are filled with grammar goofs, spelling slipups, and punctuation problems can turn off readers and call your professionalism into question. Tone-deaf email that is offensive, hostile, or otherwise inappropriate can trigger workplace lawsuits. Messages that expose PHI and business records can lead to HIPAA fines and litigation. Designed for those who seek real and immediate improvement in their email writing, this program will teach the skills and strategies necessary to write clear, compelling, correct email. A must for anyone who writes on the job, this program is an investment in your career and your organization’s assets, reputation, and future. Bonus: Following the webinar, you may submit up to three one-page email samples to writing coach Nancy Flynn for professional review, critique, and comments. This is a one-of-a-kind opportunity to receive individual guidance from a leading writing instructor.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Emerging leaders and executives
Managers and staff
Healthcare professionals and social workers
HR and training professionals
Marketing communications
Anyone who conducts business via email
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Nancy Flynn, The ePolicy Institute™, Business Writing Institute™ & Marijuana Policy Institute™
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: Turning Bereavement Into a Strategic Advantage: What Leading Hospice Agencies Do Differently
2026-09-23 12:00 - 13:00
Transform bereavement care into a lasting competitive advantage. Leading hospice agencies use bereavement care to strengthen family relationships, improve referral growth, and build a reputation that sets them apart.
KEY WEBINAR TAKEAWAYS
How to deliver value throughout bereavement that outpaces your competitors
Ensuring bereavement communication is timely, consistent, and scalable without overloading staff
Tracking the right KPIs to measure bereavement program effectiveness
Real-time feedback for sales and marketing to build a growth engine
WEBINAR DETAILS
Every hospice provides bereavement care. It’s required. But most treat it as a compliance checkbox: a few mailings, a phone call, a support group flyer. Leading agencies treat it differently. They’ve discovered that bereavement is the longest relationship they’ll ever have with a family, and one of the most powerful ways to stand out in a crowded market.
In this webinar, you’ll learn what those agencies do differently. We’ll cover how to deliver bereavement support that’s timely, consistent, and scalable without overloading staff; which KPIs actually measure program effectiveness; and how to capture real-time family feedback that fuels community and referral growth. You’ll leave with a practical framework for turning bereavement from an afterthought into a growth engine for your agency.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Palliative Care
WHO SHOULD ATTEND?
Executive leadership
Clinical management
Directors
Compliance
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Cara Abbott, Betterleave
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: Motivational Interviewing in Hospice: Creating Goals People Are Truly Motivated to Achieve
2026-09-22 12:00 - 13:30
Create goals patients and families are ready to embrace. This webinar will show hospice teams how motivational interviewing supports person-centered care, resolves ambivalence, and creates plans of care that patients and families are truly motivated to follow.
KEY WEBINAR TAKEAWAYS
The theoretical framework that guides the use of motivational interviewing as a useful approach to creating person-centered plans
Strengths and limitations of motivational interviewing
Specific techniques and interventions in case-based situations that lead to assessing motivation
Using “decisional balance” for fine tuning plans
BONUS MATERIALS
MI Counseling Guide
Case examples with application of MI interventions
Handout with additional lecture notes and extra learning opportunities
WEBINAR DETAILS
Motivational interviewing (MI) is a collaborative, goal-oriented approach to creating person-centered goals and plans. So often we develop great looking plans of care but forget that patients and families have not yet caught up with us and are not ready to achieve the goals we set for them. MI focuses on exploring and resolving the ambivalence that naturally occurs in the end-of-life care setting. In this webinar we will take a deep dive into the principles and application of MI to hospice.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Social workers
Chaplains/spiritual counselors
Bereavement professionals
Nurses
Patient care managers
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia LCSW, APHSW-C
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: Medicare Hospice Claims Processing & Election Statement
2026-09-17 12:00 - 13:30
Submit cleaner claims. Reduce denials. Protect reimbursement. – This webinar will equip hospice billers with the knowledge to process Medicare claims accurately, troubleshoot billing edits, strengthen election statement compliance, and reduce costly denials during medical review.
KEY WEBINAR TAKEAWAYS
2027 rate changes
Distinct levels of care and specifics of billing them
Recurring billing issues and how to troubleshoot
The Election Statement and Addendum’s impact on reimbursement if noncompliance is identified under medical review
BONUS MATERIALS
CMS Sample Election Statement
CMS Sample Addendum
WEBINAR DETAILS
Recent years have seen numerous updates to hospice Medicare billing regulations. Ongoing changes to election statement and addendum requirements often create challenges during medical review. Accurate monthly claims and a solid understanding of edits and errors are essential for timely and correct reimbursement. This webinar will provide practical examples of current billing issues and strategies for troubleshooting edits. It will also cover medical review processes and explore how denials can be tied to billing, election statements, and addendums.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Directors
Managers
Quality assurance team
Revenue cycle team
Field staff
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

MatrixCare Webinar: Delivering better care: A panel discussion on clinical accuracy, efficiency, and offline documentation
2026-09-17 10:00 - 11:00
Documentation delays can impact everything from patient outcomes to staff satisfaction and reimbursement. Learn how leading organizations are equipping clinicians to document at the point of care, maintain access to critical patient information, and continue delivering high-quality care regardless of internet availability. Hear firsthand insights from a home health agency successfully using offline documentation to improve field operations. By attending this webinar, you’ll learn:

The impact of point-of-care documentation on clinical accuracy, patient outcomes, and care coordination.
Strategies for reducing documentation burden and after-hours charting to improve clinician efficiency and work-life balance.
How offline documentation enables access to critical patient information to deliver care in areas with no internet connectivity.
The operational benefits of timely documentation, including improved quality performance, streamlined workflows, and faster reimbursement processes.

This educational offering is shared as a resource for our community and does not constitute an endorsement by WSHPCO. The event host, MatrixCare, is an Associate Member of WSHPCO.

HHWN Webinar: Managing Your Hospice Team for Clinical Managers
2026-09-16 12:00 - 14:00
Lead stronger teams. Run better IDTs. Improve hospice outcomes. – This webinar will give hospice clinical managers practical strategies to manage teams, strengthen Plan of Care updates, improve oversight, and avoid common survey deficiencies.
KEY WEBINAR TAKEAWAYS
Best practices for an effective IDG
How to avoid survey deficiencies with IDG management
Understanding the regulations and requirements related to the hospice team
The role of clinical leadership in managing a hospice team
BONUS MATERIALS
Initial competency assessment skills checklists: RN, LVN, MSW
Hospice Documentation Audit Checklist
WEBINAR DETAILS
In this session of the best practice series, we’ll focus on hospice team management. Explore the roles and responsibilities of all required team members, including the hospice aide, and learn how to conduct effective IDTs to review and update the Plan of Care while avoiding common survey deficiencies. Topics will include competencies, oversight, productivity, reporting and agency reports, and managing difficult conversations. Gain practical strategies for day-to-day hospice operations that help clinical managers implement best practices and achieve optimal agency outcomes.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Palliative Care
WHO SHOULD ATTEND?
DOPCSs, DONs
Clinical supervisors
New management, middle management, management trainees
Administrators/CEOs/HR
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: Raising the Bar for Bereavement Programming & Services Part 2: E-Bereavement Programming & Services
2026-09-10 12:00 - 13:30
Reach more families when grief support matters most. – This webinar will show hospice teams how to expand bereavement support, connect with more families in meaningful ways, and deliver compassionate e-bereavement services that meet people where they are.
KEY WEBINAR TAKEAWAYS
Pros, cons, and cautions related to e-bereavement services
Expanding bereavement services by maximizing virtual options and opportunities
HIPAA and consent issues related to virtual services
Five e-bereavement services you can use to increase and improve levels of care
BONUS MATERIALS
Telephone call/contact sample scripts
Program descriptions
Sample consent for e-services
Handout with additional lecture notes
List of references and additional learning opportunities
WEBINAR DETAILS
What percentage of families do you actually reach with your bereavement programs and services outside of mailings? If you are like most programs nationally, that percentage is relatively low. Would you like to be able to assist more family members in facing the suffering that comes with complex/complicated grief? How about connecting “live” with hospice family members just to see how they are doing and provide even one-time assistance? In this webinar we will explore methods to “meet people on their terms” in ways that make it easier for them to benefit from what you have to offer.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
Bereavement professionals
Chaplains
Social workers
Bereavement volunteers
IDT managers
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Gary Gardia LCSW, APHSW-C
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: The Regulations Clinical Managers Need to Know
2026-09-09 12:00 - 14:00
Know the rules. Strengthen every clinical decision. – This webinar will give hospice clinical managers clear guidance on Medicare eligibility, documentation, Plans of Care, certifications, aide services, and key survey risk areas.
KEY WEBINAR TAKEAWAYS
How the clinical manager supports regulations and compliance
Key areas of risk associated with documentation and Medicare hospice eligibility
RN and agency responsibilities related to the hospice aide
Top survey deficiencies pertaining to documentation
BONUS MATERIALS
Template: Notice of Election, including Non-Covered Services addendum
Medicare LCD clinical guidelines
MLN fact sheet: Creating an Effective Hospice Plan of Care
WEBINAR DETAILS
This informative session will thoroughly review hospice admissions and Medicare hospice eligibility, highlighting the required documentation. Special focus will be given to critical survey and medical documentation review areas, including guidance for documenting terminality versus chronic disease. A simplified breakdown of LCDs and tools to support terminality will be presented. We’ll cover the Plan of Care — frequently cited during survey — along with assessments, re-assessments, certifications, re-certifications, and what “not” to document. Management of hospice aide and homemaker services according to regulations will also be discussed.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Palliative Care
WHO SHOULD ATTEND?
DOPCSs, DONs
Clinical supervisors
New management, middle management, management trainees
Administrators/CEOs/HR
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kathy Ahearn, ALECC, Inc.
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: The Medicare Hospice Benefit at 44: A Legacy of Compassion, A Future of Innovation
2026-09-08 12:00 - 13:00
Celebrate 44 years of compassion while preparing for the future of hospice! – The Medicare Hospice Benefit continues to transform end-of-life care by improving patient outcomes, supporting healthcare partners, and shaping the future of compassionate care.
KEY WEBINAR TAKEAWAYS
How the Medicare Hospice Benefit has transformed end-of-life care in the United States over the past 44 years
Clinical, emotional, and quality-of-life benefits that hospice provides to patients and families facing serious illness
The value hospice brings to the U.S. healthcare system by improving patient outcomes, enhancing care coordination, reducing unnecessary utilization, and supporting value-based care initiatives
Future trends and innovations likely to influence the evolution of hospice care over the coming decades
WEBINAR DETAILS
September 3, 2026, marks the 44th anniversary of the signing of the Medicare Hospice Benefit into law. Since its implementation in 1983, the Medicare Hospice Benefit has transformed the delivery of end-of-life care in the United States.
This webinar will explore how hospice has reshaped end-of-life care while delivering significant clinical, emotional, and financial value to patients, families, providers, and the broader healthcare system. Participants will gain insight into the role hospice plays across the healthcare continuum and how it supports the mission and business objectives of hospitals, health systems, physician practices, senior living communities, home health agencies, health plans, accountable care organizations, funeral professionals, and other healthcare stakeholders.
The program will conclude with a forward-looking discussion on the future of hospice, examining emerging trends, evolving payment models, demographic shifts, technological innovations, and the opportunities and challenges that will shape the next 40 years of the Medicare Hospice Benefit.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Owners
Board members
Administrators/Executive directors
Senior executives
Clinical leadership and staff
Supportive services staff
Physicians
Business development professionals
Private equity professionals
TAKE-AWAY TOOL KIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only. Presented By Kurt Kazanowski, Hospice Advisors
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

HHWN Webinar: Unlock Your Hospital Growth Opportunities
2026-09-03 12:00 - 13:30
Turn Hospital Relationships Into Hospice Referral Growth – Join this webinar to learn not only how to work with staff who make direct referrals but also how to work with key influencers in the hospital. To truly maximize your efforts, you must have an approach that brings value to the hospital. You will leave this webinar with a set of tools, methodology, and approach that will allow you to develop a more productive relationship and a source of referrals for your hospice.
KEY WEBINAR TAKEAWAYS
Eleven specific tools on how to work a hospital to grow your business
How to work each sub-segment of the “mini city” that is the hospital
Key value propositions for a hospital
Hospital Nurse Liaison model example
BONUS MATERIALS
Example of a case study
WEBINAR DETAILS
Hospitals are complex organizations that operate as “mini cities”. Join this webinar to learn not only how to work with staff who make direct referrals but also how to work with key influencers in the hospital. To truly maximize your efforts, you must have an approach that brings value to the hospital. You will leave this webinar with a set of tools, methodology, and approach that will allow you to develop a more productive relationship and a source of referrals for your hospice. Feel more confident and assured in how you become a valuable community resource to your acute care colleagues.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
Home Care
Home Health
Palliative Care
WHO SHOULD ATTEND?
Owners
Presidents, executive directors, hospice leadership
Clinical leadership
Business development leadership
VPs of sales and marketing
Hospital nurse liaisons
Sales professionals
TAKE-AWAY TOOL KIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Kurt Kazanowski, Hospice Advisors
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.

MatrixCare Webinar: Responsible AI adoption in home-based care: What leaders need to know now
2026-09-03 11:00 - 12:00
Join MatrixCare experts and industry leaders for a practical discussion on where AI is showing up across the patient and claim journey, what regulators and accrediting bodies are saying, and how organizations can evaluate emerging AI solutions responsibly. We’ll explore both the opportunities and the challenges of AI adoption in regulated home-based care environments.
During this webinar, you’ll learn:

Where AI is creating value today across referral, intake, coding, OASIS and HOPE review, performance improvement initiatives, revenue cycle operations, and more.
What home-based care organizations should consider regarding governance, compliance, privacy, consent, and human oversight as AI capabilities continue to evolve.
How AI is impacting coding, QA, and revenue cycle teams, including lessons learned from industry pilots, evaluations, and real-world implementations.
Strategies for preparing clinicians and operational teams to successfully adopt AI-powered documentation and workflow tools.
Key questions leaders should ask when evaluating AI vendors, measuring ROI, and separating practical innovation from industry hype.
What responsible AI adoption looks like in a highly regulated care environment where trust, transparency, and clinical accountability remain essential.

This educational offering is shared as a resource for our community and does not constitute an endorsement by WSHPCO. The event host, MatrixCare, is an Associate Member of WSHPCO.

HHWN Webinar: Cracking the Referral Code: How to Be the Hospice They Choose
2026-09-02 12:00 - 13:00
Become the Hospice Referral Partner Providers Trust – Strong hospice referral relationships are built on trust, responsiveness, and consistent communication. This webinar helps hospice leaders, marketers, and business development professionals understand what referral sources value most and how to position their organization as the preferred hospice provider.
Learn practical strategies to strengthen physician and hospital relationships, improve communication, enhance the referral experience, and increase hospice referrals through exceptional service and long-term partnership development.
KEY WEBINAR TAKEAWAYS
After this webinar, you’ll be able to:
Identify the priorities of physicians, discharge planners, case managers, and other hospice referral sources.
Tailor your communication, processes, and services to better meet referral partner expectations.
Tailor your communication, processes, and services to better meet referral partner expectations.
Build stronger referral relationships through responsiveness, quality, and reliability.
Differentiate your hospice organization in a competitive healthcare market.
Apply proven communication strategies that increase referrals and strengthen long-term partnerships.
WEBINAR DETAILS
Behind every hospice admission is a referral source making a choice — and understanding what drives that choice is the key to sustainable growth. This dynamic training will uncover what referral sources really want from hospice providers and how you can position your organization as the clear, trusted choice. Building trusting relationships through exceptional processes, communication, and delivery of care is the key to making your hospice the one referral sources can’t ignore. Learn the code, unlock more opportunities, and grow with confidence.
THIS WEBINAR WILL BENEFIT THE FOLLOWING AGENCIES:
Hospice
WHO SHOULD ATTEND?
C-suite executives, operators, executive directors, and administrators
Marketing and business development teammates
Clinical managers
Compliance managers
Quality teammates
TAKE-AWAY TOOLKIT
Employee training log
Interactive quiz
PDF of slides and speaker’s contact info for follow-up questions
Attendance certificate provided to self-report CE credits
NOTE: All materials are subject to copyright. Transmission, retransmission, or republishing of any webinar to other institutions or those not employed by your institution is prohibited. Print materials may be copied for eligible participants only.
Presented By Jen Kiehl-Miller, Hospice Support Specialists
WSHPCO partners with Hospice & Home Care Webinar Network to offer discounted educational webinars to WSHPCO members. No membership code is required; simply create an individual account with the Webinar Network to receive the member rate.
Visit the Webinar Network’s WEBSITE to explore available webinars or its SUPPORT page for assistance with a webinar purchase.
